Hyrych Transport Ltd – Refund and Cancellation
Policy Document
SECTION 1 – WEBSITE VERSION
Refund and Cancellation Policy
Hyrych Transport Ltd
Last Updated: 7 March 2026
This Refund and Cancellation Policy explains how refunds, cancellations, and service changes are
handled for services provided by Hyrych Transport Ltd (“we”, “our”, or “us”).
By booking or paying for services through our website or directly with Hyrych Transport Ltd, you agree to
the terms outlined in this policy.
1. Service Bookings
Transport and logistics services may require advance scheduling, operational planning, and allocation of
resources. Once a service booking has been confirmed, preparations for the service may begin
immediately. For this reason, refunds may not always be possible once operational arrangements have
been made.
2. Cancellations by the Customer
Customers may request cancellation of a service booking by contacting us directly. Refund eligibility may
depend on the timing of the cancellation and the stage of operational preparation.
Cancellation before service confirmation
If a booking is cancelled before the service has been confirmed or scheduled, any payment made may
normally be refunded in full.
Cancellation after booking confirmation
If a booking is cancelled after confirmation, a refund may be reduced or declined where administrative or
operational costs have already been incurred. Such costs may include planning, scheduling, route
preparation, resource allocation, or other logistical arrangements.
3. Late Cancellations
If a cancellation occurs close to the scheduled service time or after operational preparation has begun,
refunds may not be available. In such circumstances, Hyrych Transport Ltd reserves the right to retain
payment to cover operational costs already incurred.
4. Changes to Bookings
Customers may request reasonable changes to a booking where operationally possible. Changes may
include adjustments to collection times, delivery locations, or shipment details. Where requested changes
result in additional operational work or costs, additional charges may apply.
5. Refund Processing
Where refunds are approved, they will normally be processed using the original payment method used for
the transaction. Payments made through secure payment providers such as Stripe will be refunded in
accordance with the payment provider’s procedures. Refund processing times may vary depending on the
payment provider and financial institution.6. Chargebacks and Payment Disputes
Customers are encouraged to contact Hyrych Transport Ltd directly to resolve any payment concerns
before initiating a chargeback or payment dispute with their bank or payment provider. Where a
chargeback is initiated for services that have already been scheduled, performed, or where operational
costs have been incurred, Hyrych Transport Ltd reserves the right to provide supporting documentation to
the payment provider to contest the dispute.
7. Service Issues
If a customer believes that a service has not been delivered as agreed, they should contact Hyrych
Transport Ltd as soon as possible so that the matter can be reviewed. Where appropriate, we will
investigate the issue and consider a suitable resolution.
8. Circumstances Beyond Our Control
Transport and logistics services may be affected by circumstances beyond our control. These may include
severe weather conditions, road closures or traffic disruption, accidents or vehicle breakdowns, customs or
regulatory delays, or other operational safety considerations. In such circumstances, Hyrych Transport Ltd
will make reasonable efforts to reschedule services or provide alternative arrangements where possible.
9. Consumer Rights
Nothing in this policy limits or excludes any rights that customers may have under applicable consumer
protection laws. Where applicable, customers may be entitled to remedies provided by law.
10. Contact
Hyrych Transport Ltd
Email: info@hyrychtransport.co.uk
Phone: +44 1603 510668